Welcome to Our Frequently Asked Questions Section (FAQs)
We are delighted to have you here! To make your experience easier and provide you with the information you need, we have compiled some frequently asked questions that our customers often ask. Review the following questions and answers for details on the purchasing process, payment options, shipping and more.
If you can't find the answer you're looking for or need additional assistance, don't hesitate to contact our customer service team. We're here to help make your experience as smooth and enjoyable as possible.
Bebify
What is Bebify?
At Bebify, we are not just beverage suppliers; We are the technological solution that transforms beverage supplies in the hospitality industry. We want our clients to focus on providing exceptional experiences, without dealing with multiple providers.
How does Bebify work?
Bebify operates with an intuitive interface. It allows you to explore, order and receive products efficiently. From selection to delivery, we offer a complete, easy-to-use experience.
What type of drinks can I find on Bebify?
We offer an extensive catalog of more than 6,000 products, from waters and soft drinks to wines and liquors. Our diversity ensures that you find the perfect selection for your customers.
What are the benefits of using Bebify?
We optimize the beverage supply chain, providing management efficiency, access to quality products and fast deliveries. Backed by innovative technology, we drive business success in the hospitality sector.
Can I place orders through Bebify as an end consumer?
No, Bebify exclusively serves the hospitality industry. For final consumers, visit Mr. Brown www.mrbrown.com.mx.
Does Bebify offer advice on product selection for my business?
Absolutely. Our team of experts is available to provide personalized advice on selecting products that best suit your business needs.
Record
How can I register on Bebify?
To register with Bebify, simply visit our website, click Register and follow the steps provided. Complete the required information and wait for your account to be reviewed, you will receive an email when your account is verified.
What information do I need to create an account on Bebify?
To register, you will need to provide basic information such as name, email address and details of your business. Make sure you have this information on hand, as well as the Tax Status Certificate in PDF format.
Do I need to have an account to explore products on Bebify?
It is not necessary to have a Bebify account to browse products, however, it is necessary to access our prices and place orders. Registration gives you full access to all the features of our platform.
What are the benefits of using Bebify?
We optimize the beverage supply chain, providing management efficiency, access to quality products and fast deliveries. Backed by innovative technology, we drive business success in the hospitality sector.
Can I change my account information after registering?
Yes, you can update your account information at any time. Sign in, go to the account settings section and make the necessary changes.
Orders
Do I need to register before placing an order or seeing prices?
Yes, you need to register with Bebify to see prices and place orders. Signing up is quick and easy, and will give you access to all of our exclusive offers and services.
Can I schedule recurring deliveries?
Yes, you can schedule recurring deliveries to keep your inventory stocked without needing to manually place orders each time.
How can I modify or cancel an order?
To modify or cancel an order, please contact our customer service as soon as possible through our email support. We will try to accommodate your request wherever possible.
What do I do if I receive an incorrect or damaged order?
If you receive an incorrect order or damaged products, please contact our customer service team immediately. We will resolve the problem quickly and send you the correct products or replacements.
Can I track the status of my order?
Yes, you can track the status of your order in real time from your account on our platform. You will receive email updates with the progress of your delivery.
Shipping
How long does it take to deliver orders placed on Bebify?
Bebify is committed to delivering orders in less than 24 hours in most cases, ensuring a quick response to business needs.
What is the cost of shipping on Bebify?
Bebify offers free shipping on all orders over $3,000. For smaller orders, a fee of $129 applies to cover logistics costs and ensure a reliable and efficient delivery service.
How can I track my orders on Bebify?
In your personalized portal, you can find the status of your order. From confirmation to delivery, we'll keep you informed of the progress so you know what status it is in and when you'll receive it.
Does Bebify ship on weekends?
Currently, Bebify delivers Monday to Friday. Orders placed over the weekend will be processed the next business day.
Payments
How can I pay for my order on Bebify?
Bebify currently accepts payments exclusively via bank transfer. Our bank details are available on the platform.
What are Bebify's bank details to make the transfer?
Our bank details are as follows:
Bank: BBVA Bancomer
Name: Grupo Primo Bebidas, SA de CV
Account: 012 147 6092
CLABE: 012 180 00121476092 0
When should I make payment for my order?
Payment for your order must be settled before the expiration date established on your credit. We recommend checking your personalized dashboard for the exact due date to ensure you make your payment on time.
How can I find out the pending balance of my Bebify account?
In your personalized Bebify dashboard, you will find the “Available Credit” section where you can check the current balance and any pending payments associated with your orders.
How can I extend my credit?
Contact our customer service team through our email hola@bebify.mx or our WhatsApp (56) 5092 9066.
Returns
Does Bebify accept returns on orders?
Bebify does not accept returns on delivered products. Unless there has been an error in the delivery, presentation or condition of the product. In that case we will take care of it at no cost. If this happens, we ask you to contact us immediately through our communication channels.
What is the deadline to request a return for a delivery error or defective product?
You have a period of 5 business days to inform us of any error in delivery or defective product from the date of receipt. We recommend that you contact us as soon as possible for a quick solution.
How should I proceed if I need to make a return?
If you need to make a return due to a delivery error or defective product, please contact our customer service team through our email hola@bebify.mx or our WhatsApp (56) 5092 9066. They will guide you through the process and will provide you with the necessary assistance to resolve the situation efficiently.